How do I purchase tickets?
Online at NAUAthletics.com/Tickets or call 928-523-0639.

What is the age limit for my child to get in free?
Children two and under are admitted free of charge, assuming they are able to sit on the lap of an adult. Anyone three years of age and over require a ticket to all NAU events.

What are accessibility options for guests with disabilities?
In accordance with federal ADA requirements, easy access and wheelchair seating options are available on a season and single game basis. To exchange for an accessible seat, you must have your original tickets in hand. Exchanges can be done by contacting the Lumberjack Ticket Office during normal business hours or at Box Office on game day.

What time do doors/gates open on game day?
Football - four (4) hours prior
Men's Basketball - one (1) hour prior
Olympic sports (Volleyball, Women's Basketball) - one (1) hour prior

What are the operating hours for the Lumberjack Ticket Office?
We are open from Monday through Friday, from 9 a.m. to 5 p.m. MST and are able to field calls and emails. On game days the ticket office is open during the following hours at the site of the game:

• Football - three (3) hours prior
• Men's Basketball, Women's Basketball, and Volleyball - one (1) hour prior

How do I purchase season tickets?
Season tickets can be purchased through the Lumberjack Ticket Office by calling 928-523-0639 or online at NAUAthletics.com/tickets. They can also be purchased in the Lumberjack Ticket Office Monday-Friday 9 a.m. - 5 p.m.

I am a student, how do I get into the games?
Current NAU Students are admitted free into all regular season games. Using your online account, you can claim tickets and download to your mobile wallet. Click here for more information. 
 

I have a promo code - what do I do?
Go to NAUAthletics.com/Promo and type in the promotional code that has been given to you. 

I can't find my tickets, what do I do?
Tickets are always available in your online account at NAUAthletics.com/MyAccount.Should you need tickets printed or reprinted, you will incur a fee to do so and you must contact the Lumberjack Ticket Office to do so. 
Tickets that are lost, stolen or left at home may be reprinted by the Lumberjack Ticket Office if there is record of your purchase. Tickets will be reprinted only for the original purchaser without exception.Reprinted tickets take precedence over original tickets. The Lumberjack Ticket Office reserves the right to revoke all ticket privileges in case of fraud. Only tickets purchased through the Lumberjack Ticket Office or its authorized agencies are guaranteed to be valid. The Lumberjack Ticket Office does not guarantee tickets purchased through a second party.
 

What kinds of payment do you accept?
The ticket office accepts cash, check (only accepted in advance purchase), Visa, Discover and MasterCard. We do not accept AMEX at this time.

May I return tickets purchased from the Lumberjack Ticket Office?
All ticket sales are final. There are no refunds, cancellations or exchanges. Northern Arizona University reserves the right to change game times, dates or locations with no refunds.

Refund Policy: 
NAU Athletics, the Big Sky Conference, and the NCAA reserve the right to change the dates of any events. If an event does not take place, in an effort to best serve our ticket holders who have purchased through the Lumberjack Ticket Office, these customers will have the option to receive a credit to attend a future NAU Athletics event or to transfer that credit to the Skyjacks Annual Fund in support of student-athlete scholarships. The future event credit may be used for any ticketed sport that academic year or for the same sport in the following year. Thank you for your support and Go Jacks!

I have a question that is not listed here. How can I get an answer?
Email: LumberjackTicketOffice@nau.edu or call: 928-523-0639.

The NAU Athletic Department reserves the right to refuse admission to or eject any person whose conduct is deemed to be disorderly without the refund of any portion of the ticket price.